For travellers
Travel Assistance
Whether you are on your tour right now or have recently returned, we are here to help.
On your tour
Are you currently on your tour?
If you are experiencing an issue right now — your guide has not arrived, there is a problem at the site, or you need urgent help — call or WhatsApp us immediately.
After your tour
Have you recently finished your tour?
If you would like to share feedback, report an issue, or request a post-departure document, please contact us within 30 days of your tour date.
Email us
reservation@goldenticket.travelResponse time
Within 2 business days
Documents needed
Your booking reference
Filing a report
What to include in your message
To help us process your request as quickly as possible, please include the following:
01
Booking reference
Your booking confirmation number
02
Tour date & name
The date and name of the tour you experienced
03
Description
A clear description of the issue or feedback you want to share