Frequently Asked Questions

You can book online through our website, by WhatsApp, email, phone, or directly at our Rome office.

We recommend booking as early as possible, especially for popular attractions such as the Borghese Gallery and Vatican Museums.

Yes, we offer private tours for couples, families, corporate groups, schools, and special events.

Yes. Our Boutique Travel Concierge team can create tailor-made itineraries according to your interests.

Yes, you may combine tickets, tours, transfers, and other services into a single booking.

Subject to availability, we can often assist with same-day and next-day reservations.

Yes, a confirmation email is sent immediately after your booking is confirmed.

Yes, customers are welcome to visit our office in Rome and purchase services in person.

Each product description clearly outlines what is included and excluded.

This depends on the service. Some tours are priced per person while private services may be priced per group.

We accept major credit cards, debit cards, digital payments, bank transfers, and cash at our office.

Yes. All online payments are processed through secure payment gateways using encrypted technology.

No. The final price shown before payment is the amount you pay.

Yes, cash payments are accepted for many services.

Yes, invoices can be issued upon request.

All prices are displayed and charged in Euros (€).

Cancellation policies vary by product and are displayed before booking.

Where possible, we will assist with date changes subject to availability.

Late arrivals may not be admitted by certain attractions. We recommend arriving at least 15 minutes early.

We will assist with alternatives, rescheduling, or refunds according to the supplier's policy.

This depends on the attraction and ticket type.

Please contact us as soon as possible and we will do our best to assist.

Most tours operate rain or shine unless conditions make the experience unsafe.

We offer tickets and experiences for many of Rome's most popular attractions and museums.

Yes. Many attractions can be visited with multilingual audio guides.

Availability varies by attraction, but major languages are usually supported.

Yes, we work with licensed guides for private and group tours.

Yes, all guided tours are conducted by qualified professionals where required.

Tour duration depends on the specific experience and is shown on each product page.

Many of our products include reserved entry or priority access where available.

Yes, many experiences include both admission and guiding services.

Yes, we offer walking tours throughout Rome and other destinations.

Yes, we can arrange customized experiences for birthdays, anniversaries, proposals, and corporate events.

Yes, we arrange private transfers to and from Rome's airports.

Selected services include hotel pick-up and drop-off.

Yes, train tickets can be purchased online or at our office.

Yes, selected local and long-distance bus tickets are available.

Yes, we can arrange transportation for both small and large groups.

Yes, we can assist with transportation throughout Italy.

Group sizes vary depending on the service booked.

Many of our experiences are family-friendly.

Accessibility varies by attraction. Please contact us before booking.

Language availability depends on the guide and service requested.

Yes, we regularly assist groups, schools, corporate events, and travel agencies.

Yes, we can arrange shore excursions and transportation.

For food-related experiences, dietary requirements should be communicated in advance.

This depends on the attraction and route.

Some attractions restrict large bags and luggage.

Our concierge service provides personalized assistance with attractions, transportation, itineraries, reservations, and travel planning.

Golden Ticket is a licensed Italian travel agency and tour operator based in Rome, combining local expertise, personalized service, attraction tickets, guided tours, transportation, and concierge assistance.